Responsible Gaming at cd99 — Play Smart, Stay in Control
cd99 believes that gambling should always be an enjoyable form of entertainment. Our responsible gaming programme gives every player the tools, information, and support they need to keep play fun, safe, and within their personal boundaries.
cd99 Responsible Gaming Tools
Every registered cd99 player has free access to the following responsible gaming tools. You can activate or adjust any of these tools at any time by logging in to your account or contacting [email protected].
Deposit Limits
Set a daily, weekly, or monthly deposit cap directly from your cd99 account settings. Once your chosen limit is reached, the platform will automatically block any further deposits until the limit period resets. You can lower your deposit limit instantly; increasing it takes a 24-hour cooling-off period to take effect — giving you time to reconsider.
Session Time Limits
Configure a maximum session duration for your cd99 play. When your session time limit is reached, you will receive a clear on-screen notification and the option to end your session. This feature helps prevent the extended, unplanned play that can sometimes lead to chasing losses. Session reminders can also be set to alert you every 30, 60, or 90 minutes during play.
Time-Out Feature
Need a short break from cd99? The time-out tool lets you pause your account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is locked, you cannot log in, and all marketing communications are suspended. Your account, balance, and history remain intact and will be fully restored at the end of the chosen period.
Self-Exclusion
If you feel that gambling is becoming a serious problem, cd99's self-exclusion tool allows you to close your account for a minimum of six months or permanently. During self-exclusion, your account is fully deactivated, all balances are returned, and you are removed from all marketing lists. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request".
Loss Limits
In addition to deposit limits, cd99 allows you to set a net loss limit over a daily, weekly, or monthly period. If your net losses reach your chosen threshold within that period, further wagering will be suspended until the limit window resets. This tool is particularly helpful for players who want a firm financial boundary beyond their deposit amount.
Reality Checks
cd99's reality check feature sends you a periodic on-screen summary showing how long you have been playing, your net win or loss for the session, and a prompt asking whether you want to continue. These regular check-ins are designed to keep you aware of your activity and to prevent you from losing track of time or money during extended gaming sessions.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone close to you — is the first and most important step toward getting help. If any of the following apply to you, cd99 encourages you to use our protection tools or contact our support team immediately.
Chasing Losses
Feeling a compulsion to keep playing in order to win back money you have already lost, rather than accepting the loss and stopping.
Hiding Your Gambling
Concealing the amount of money you spend on betting or the time you spend on gambling platforms from your family, friends, or colleagues.
Borrowing to Gamble
Taking loans, borrowing from friends or family, or using money designated for bills, rent, or daily necessities in order to fund gambling activity.
Unable to Stop
Repeatedly attempting to reduce or stop gambling but finding yourself unable to follow through, even when you genuinely want to quit.
Neglecting Responsibilities
Allowing gambling to interfere with your work, studies, family commitments, or social life — prioritising gambling over daily responsibilities.
Gambling to Cope
Using gambling as a way to escape stress, anxiety, depression, loneliness, or other emotional difficulties rather than as a recreational activity.
Ask Yourself These Questions
Answer honestly. If you answer "yes" to two or more of these questions, we strongly encourage you to use cd99's responsible gaming tools or to speak with a support professional.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you ever missed work, studies, family time, or social obligations because of gambling?
Do you find yourself thinking about gambling frequently — planning your next session, replaying past bets, or calculating how to recover losses?
Have you ever lied to someone close to you about how much time or money you have spent on gambling?
Have you ever borrowed money or sold personal belongings in order to fund gambling activity?
Do you feel restless, irritable, or anxious when you try to cut back on or stop gambling?
Have you ever tried to win back money you lost by gambling more, rather than walking away?
Has gambling caused significant stress, conflict, or financial hardship in your life or the lives of people close to you?
How to Request Support from cd99
If you feel that gambling is becoming a problem, taking action early makes a real difference. Follow these steps to engage cd99's responsible gaming support team and activate protective measures on your account.
Recognise the Problem
Acknowledge that gambling may be affecting your life. Use the self-assessment questions above as a starting point. Honest self-reflection is the first step toward making positive changes.
Contact cd99 Support
Email [email protected] with the subject line "Responsible Gaming Support". Our dedicated team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid and Victory Day.
Choose a Protection Tool
Together with our support team, select the most appropriate tool — whether that is a deposit limit, a time-out, or a full self-exclusion. All tools are activated immediately upon request with no questions asked.
Follow Up and Review
After your chosen cooling-off period, cd99 will reach out to check in before any account reactivation. We will only reactivate your account when you are confident it is the right decision for you.
Reach the cd99 Responsible Gaming Team
Email Support
Write to [email protected] at any time. Use the subject line "Responsible Gaming Support" for priority handling. We respond within two business hours around the clock.
Account Settings
Log in to your cd99 account and navigate to the Responsible Gaming section to set deposit limits, loss limits, session time-outs, and reality check intervals directly — no support interaction required.
Self-Exclusion Request
Email [email protected] with the subject "Self-Exclusion Request" and your registered username. Your account will be fully suspended within one hour of our receiving your request.
24/7 Availability
cd99's responsible gaming support team operates 24 hours a day, 365 days a year. Whether it is 3 AM during Ramadan or a BPL match day, help is always one email away. You will never be turned away.
Tips for Playing Responsibly on cd99
These practical guidelines will help you keep your cd99 experience enjoyable and firmly within your control. Share them with anyone you know who bets on cricket, plays slots, or enjoys casino games.
Set a Budget Before You Play
Decide in advance the maximum amount in BDT you are comfortable losing during a session. Only use money that is fully disposable income — never funds earmarked for rent, food, utilities, or family expenses.
Treat Gambling as Entertainment
Think of cd99 the same way you think of a cinema ticket or a restaurant meal — the cost is the price of entertainment, not an investment. The house edge means the platform is not a reliable income source.
Take Regular Breaks
Step away from the screen at regular intervals. Use cd99's session reminder feature to prompt you every 30 or 60 minutes. Taking breaks reduces the risk of impulsive decision-making and emotional betting.
Never Chase Losses
Losing streaks are a normal part of gambling. If you reach your session budget limit, stop and walk away. Increasing your bets to recover losses rarely works and typically leads to larger losses.
Do Not Play Under the Influence
Avoid gambling when you are tired, emotionally distressed, or under the influence of alcohol or medication. These states impair judgement and make it harder to stick to your planned budget and session limits.
Keep Other Hobbies Active
Maintain a variety of activities in your life beyond gambling. Spending time with family, following cricket, playing outdoor sports, or pursuing other interests keeps gambling in its proper place as one of many pastimes.
Play Responsibly — Enjoy cd99 at Its Best
When gambling stays within your limits, it is genuinely fun. Explore cricket betting, slots, and live casino games on cd99 — always as entertainment, always in control. For players aged 21 and above only.